Large Telcos leave even their biggest customers in the dark: Where is the support and training for new cloud phone systems?

Recently, the shift to cloud-based phone systems has surged as companies seek better communication and lower costs. However, many large telecom companies forced this switch without providing essential support for a smooth transition, leading to more problems than solutions. We've noticed that inadequate setup and training exacerbate these issues for business owners.

New cloud phone systems: Where is the set up and support?

The Telco Push: New Systems Without Support or Set Up

Large telcos often promote their cloud-based phone systems as the next big thing for businesses—offering promises of greater efficiency, lower costs, and increased flexibility. However, they tend to overlook one crucial factor: proper setup and training.

When businesses sign up for a new cloud phone system they are typically handed the keys to a complex system and left to figure it out on their own. Instead of a seamless, well-managed transition, many companies find themselves with a platform that’s poorly configured and hard to use. The system may not be set up correctly, or even worse, it could be improperly integrated with other parts of the business.

This lack of proper setup means that employees are unable to use the platform effectively, leading to confusion, lost productivity, and frustration. And that’s just the beginning.

The Result: Unnecessary Stress and Wasted Time

The bigger issue isn’t just the financial cost of paying for a new cloud phone system that’s not functioning correctly - it’s the time and energy business owners are forced to spend trying to fix it. Instead of focusing on their core business activities, many are bogged down with complex configurations, troubleshooting issues, and trying to train their staff on a system they don’t fully understand.

Take this example: A business might have purchased a cloud-based phone solution through a large telco, but because there was no proper staff training, employees struggle to handle customer calls or internal communication effectively. The owner spends hours trying to adjust routing settings and reconfigure the system, pulling them away from their business’s day-to-day operations. These unnecessary distractions can cost companies thousands of dollars in lost revenue and valuable time.

Have You Been Left Behind by Larger Providers?

Does this sound familiar? Have you found yourself frustrated by a system that isn’t set up properly or a lack of training on how to use it? You’re not alone. Many businesses that transition to cloud-based phone systems through larger providers feel the same way. They’re sold a shiny new platform, but when the system isn’t working as expected, the support they need to fix it is either too complicated or unavailable.

The truth is, these telcos are often more focused on selling you the product than making sure it’s configured correctly and that your staff is ready to use it.

Get Back to What Matters Most—Running Your Business

A cloud-based phone system should work for your business, not against it. You need a company with a different approach from the big telcos. A business that won't just hand you a platform and then walk away. You need assurance that everything is set up correctly, and comprehensive training is provided so your team can hit the ground running.

• Proper Setup: Configure the system to meet your business needs from the start, minimizing downtime and confusion.

• Staff Training: Provide comprehensive training to ensure your team is fully equipped to use the system efficiently.

• Ongoing Support: Don’t leave you hanging. Local experts are out there for continuous support.

There is still hope for business owners

If you are one of these customers experiencing this issue, please reach out to TS Cloud experts www.tscloud.com.au on 07 2140 3030 for a free consulatation to help you out.

accounts@tscloud.com.au